Managed Detection & Response (MDR) Services

Proactive detection with accountable response planning.

Reduce alert fatigue with managed triage that turns security noise into clear, prioritized action.

Close visibility gaps with monitoring aligned to identity, access, infrastructure, and data risk.

Support audits with documented findings, response steps, and clear recommendations for leadership.

Improve response readiness with playbooks built around your users, systems, and compliance needs.

Strengthen internal IT capacity with security guidance from a practical, standards-based advisor.

Request a Quote for our Managed Detection & Response (MDR) Services

Trusted By

Trusted Security Guidance for Complex Environments

Practical recommendations that help leaders reduce risk and improve resiliency.

“We found the Edgeworx team to be highly knowledgeable and experienced in Network Security. They follow a well thought out methodology to mitigate the risk of cyber security and greatly help our organization to meet our corporate regulators.”

Christopher Page

Laurus Investment Council

“Edgeworx Solutions performed an IT Infrastructure Assessment and long term strategy to enhance the organizational operation processes and update the technology to meet future business requirements.

At the end of the project, Edgeworx delivered a detailed report on their findings, with clear recommendations and priorities that produced for the Aga Khan Museum and the Ismaili Centre a highly methodical long-term strategy associated with our technology infrastructure.

We greatly recommend the Edgeworx services to other Museum Institutions that are looking to enhance their technology Infrastructure.”

Hussein Rajabali

Aga Khan Museum

I am writing to highly recommend Edgeworx Solutions based on the exceptional services they provided during the recent comprehensive upgrade of our infrastructure. As a Canadian technology services company, they demonstrated professionalism, expertise, and an unwavering commitment to excellence.

Edgeworx successfully executed VMware migrations, Active Directory consolidations, cyber security assessments, and Disaster Recovery reviews. Their team of skilled engineers planned and implemented the project, ensuring minimal disruption and maximum efficiency. They conducted a thorough cyber security assessment, identifying vulnerabilities and providing actionable recommendations to enhance our defenses against evolving threats. Additionally, their Disaster Recovery review identified gaps and implemented robust contingency plans.

Throughout the project, Edgeworx displayed technical prowess and attention to detail. Their customer service, responsiveness, and collaboration fostered a positive working relationship. Based on our experience, I confidently recommend Edgeworx to organizations seeking top-tier technology services.

David Boyle

IT Manager, Prince Edward County

“During the spring of 2021, Edgeworx Solutions Inc performed an in-depth study of the McMichael Canadian Art Collection infrastructure environment to build a long-term technology strategy associated with McMichael’s technology purchases, operational processes and security requirements.

The assessment’s deliverable provided a highly comprehensive current environment review, clearly outlined gaps and prioritized recommendations for our long-term approach to maximize the value from our corporate technology investments.

The Edgeworx team are professional, experienced and certified; the McMichael team gained a tremendous amount of value throughout the assessment project.

The McMichael highly recommends the Edgeworx team for any organization looking for a 3rd party assessment of their IT infrastructure to build a long-term technology strategy.”

Lisa Pottie

McMichael Canadian Art Collection

“The Town of Espanola released an RFP to review the Town’s technology infrastructure from a design perspective, quality of service, adherence to market best practices and organizational structure as it related to IT. Edgeworx Solutions won the bid to undertake the assessment due to their experience and their methodical and comprehensive approach towards IT strategy development.

The Edgeworx assessment of the Town’s Information Technology environment was detailed and also provided 5-year technology investment recommendations for the long-term requirements of the Town of Espanola. Edgeworx’s professionalism and expertise made for an excellent working relationship.

I would like to thank the Edgeworx team for providing a comprehensive and articulate strategy that the Town of Espanola will be leaning on in the years to come. Well done team!”

Allan Hewitt

Chief Administrative Officer, Town of Espanola

Awards & Certifications

Managed Detection and Response Built Around Business Risk

Practical monitoring and response priorities

Threat Visibility

Focused Security Visibility

Effective MDR starts with knowing what needs attention first. Edgeworx Solutions reviews your environment, identifies monitoring gaps, and prioritizes risks across users, devices, cloud services, and core infrastructure.

You receive clear recommendations and priorities that help internal IT reduce alert noise, improve visibility, and align security monitoring with operational impact, compliance needs, and long-term technology objectives.

Alert Triage

Faster Triage Decisions

Security alerts only create value when they are reviewed in context. Edgeworx Solutions supports managed triage by helping distinguish routine events from activity that requires investigation, escalation, or remediation planning.

This helps your team avoid fragmented decision-making, document response steps, and focus effort where it lowers risk. The outcome is practical incident handling supported by evidence, accountability, and business-aware guidance.

Identity Monitoring

Stronger Access Control

Many security incidents begin with compromised credentials, excessive permissions, or weak access controls. Edgeworx Solutions focuses MDR planning around identity, user behavior, and access pathways that matter most to your organization.

Recommendations may include conditional access improvements, privileged access review, Microsoft 365 security best practices, and zero trust-aligned controls. This helps reduce exposure while supporting productivity and governance.

Response Planning

Clear Response Playbooks

MDR should prepare your organization before an incident occurs. Edgeworx Solutions helps define response roles, escalation paths, communication steps, and documentation requirements so internal teams know what to do when suspicious activity appears.

Playbooks are written in practical, audit-ready language and aligned to your systems, vendors, and regulatory environment. This improves readiness without creating a process that is too complex to use.

Compliance Support

Audit-Ready Security Evidence

Security monitoring must support privacy obligations and data protection requirements, especially in regulated sectors. Edgeworx Solutions helps connect MDR activities to policy, evidence collection, reporting expectations, and Canadian data residency considerations where relevant.

The goal is to create defensible processes that support CPPA, PHIPA, PIPEDA, AODA, Bill 194, or sector-specific requirements without overstating compliance outcomes or adding unnecessary administrative burden.

Executive Reporting

Ongoing Risk Governance

MDR is not a one-time deployment. Edgeworx Solutions works as an extension of internal IT teams to review findings, adjust priorities, and align security improvements with broader modernization and resiliency goals.

Leadership receives practical reporting that connects technical activity to risk reduction, investment planning, and governance. This keeps security decisions visible, measurable, and aligned with long-term business objectives.

Our Elite Partners

Security Outcomes Supported by Measurable Accountability

55+

Organizations Supported

98%

Average Client Retention Rate

15+ Yr

In Business

Detect Security Issues Earlier and Respond With Clarity

Managed Detection & Response is most effective when it is connected to business risk, not treated as another security tool. Edgeworx Solutions helps you identify where threats are most likely to affect operations, then aligns monitoring, escalation, and response planning to those priorities.

Your organization gains clearer visibility across user activity, infrastructure, cloud services, and sensitive data pathways. Findings are translated into plain-language recommendations, so IT and leadership can make timely decisions, improve resiliency, and address compliance expectations with audit-ready language.

Turn Security Alerts Into Actionable Priorities

MDR should reduce complexity for internal teams while improving accountability. Edgeworx Solutions provides structured support that helps you solve the right problems in the right order.

Security event review and practical triage guidance
Escalation paths aligned to business impact and response urgency
Identity and access monitoring focused on high-risk activity
Incident response recommendations documented for leadership review
Security posture improvements mapped to long-term technology strategy

This approach helps you move from reactive alert handling to managed, evidence-based security operations.

Strengthen Security Governance Without Adding Overhead

For municipalities, healthcare, financial services, retail, and mid-market organizations, MDR must also support governance, privacy, and operational continuity. Edgeworx Solutions brings technical expertise and business insight together, helping you strengthen detection and response while respecting regulatory obligations and internal capacity.

Recommendations are built around practical safeguards such as access control, backup and recovery alignment, cloud configuration, change management, and executive reporting. The result is a security program that supports day-to-day operations, long-term planning, and measurable risk reduction without adding unnecessary overhead.

Plan a Stronger MDR Strategy

Gain clearer visibility, faster decisions, and practical next steps.

Related Cybersecurity and Managed IT Services

Frequently Asked Questions

What is included in managed detection & response (MDR) services?

Managed detection & response (MDR) services provide proactive monitoring, threat detection, and incident response tailored to your business risks. You gain continuous oversight of user activity, infrastructure, cloud environments, and sensitive data flows. All findings are delivered in plain language, with documented response recommendations and escalation paths mapped to your operational needs and compliance requirements.

How can managed detection & response (MDR) services help reduce security risks?

Managed detection & response (MDR) services help you move from reactive alert handling to prioritized, risk-based action. By focusing on identity, access, and infrastructure monitoring, you get clear, actionable insights rather than security noise. This approach supports audit readiness, strengthens your security posture, and aligns improvements with your long-term technology strategy for measurable risk reduction.

What is the process for onboarding with your MDR services?

The onboarding process starts with an assessment of your current IT environment, risk landscape, and regulatory requirements. This is followed by:

Establishing monitoring aligned to your business priorities
Setting up incident response workflows and escalation paths
Developing playbooks tailored to your systems, users, and compliance needs
Providing regular, audit-ready reports and recommendations for IT and leadership

Each step is mapped to your operational goals to ensure a practical fit.

How are MDR service costs structured and what is the typical timeline?

Costs for MDR services are structured as predictable, fixed monthly fees based on your environment’s size, complexity, and required coverage. The initial assessment and onboarding typically take 2, 4 weeks, depending on your readiness and integration needs. Service levels include guaranteed same-business-day response (8 AM, 8 PM) and flexible terms such as a 90-day opt-out for new managed services clients.

What sets your MDR services apart from other providers?

You benefit from a security-first, business-aligned approach that goes beyond technical monitoring. Services are mapped to sector-specific regulations and operational priorities, with audit-ready documentation and practical recommendations for leadership. You have access to strategic guidance, measurable outcomes, and a partnership model that acts as an extension of your IT team rather than just a vendor.