Enterprise Managed IT Services

Security-first IT leadership with accountable delivery.

Reduce fragmented IT support with one accountable partner and same-business-day response from 8 AM to 8 PM.

Close security gaps through current-state reviews, prioritized recommendations, and user-focused controls.

Modernize infrastructure with practical planning that aligns technology spend to long-term business objectives.

Support compliance demands with audit-ready guidance mapped to privacy, accessibility, and security requirements.

Improve continuity with encrypted backup and recovery planning designed around operational resiliency.

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Trusted By

Trusted Guidance for Complex IT Environments

Clients value clear priorities, accountable delivery, and practical modernization planning.

“During the spring of 2021, Edgeworx Solutions Inc performed an in-depth study of the McMichael Canadian Art Collection infrastructure environment to build a long-term technology strategy associated with McMichael’s technology purchases, operational processes and security requirements.

The assessment’s deliverable provided a highly comprehensive current environment review, clearly outlined gaps and prioritized recommendations for our long-term approach to maximize the value from our corporate technology investments.

The Edgeworx team are professional, experienced and certified; the McMichael team gained a tremendous amount of value throughout the assessment project.

The McMichael highly recommends the Edgeworx team for any organization looking for a 3rd party assessment of their IT infrastructure to build a long-term technology strategy.”

Lisa Pottie

McMichael Canadian Art Collection

“The Town of Espanola released an RFP to review the Town’s technology infrastructure from a design perspective, quality of service, adherence to market best practices and organizational structure as it related to IT. Edgeworx Solutions won the bid to undertake the assessment due to their experience and their methodical and comprehensive approach towards IT strategy development.

The Edgeworx assessment of the Town’s Information Technology environment was detailed and also provided 5-year technology investment recommendations for the long-term requirements of the Town of Espanola. Edgeworx’s professionalism and expertise made for an excellent working relationship.

I would like to thank the Edgeworx team for providing a comprehensive and articulate strategy that the Town of Espanola will be leaning on in the years to come. Well done team!”

Allan Hewitt

Chief Administrative Officer, Town of Espanola

“We found the Edgeworx team to be highly knowledgeable and experienced in Network Security. They follow a well thought out methodology to mitigate the risk of cyber security and greatly help our organization to meet our corporate regulators.”

Christopher Page

Laurus Investment Council

“Edgeworx Solutions performed an IT Infrastructure Assessment and long term strategy to enhance the organizational operation processes and update the technology to meet future business requirements.

At the end of the project, Edgeworx delivered a detailed report on their findings, with clear recommendations and priorities that produced for the Aga Khan Museum and the Ismaili Centre a highly methodical long-term strategy associated with our technology infrastructure.

We greatly recommend the Edgeworx services to other Museum Institutions that are looking to enhance their technology Infrastructure.”

Hussein Rajabali

Aga Khan Museum

I am writing to highly recommend Edgeworx Solutions based on the exceptional services they provided during the recent comprehensive upgrade of our infrastructure. As a Canadian technology services company, they demonstrated professionalism, expertise, and an unwavering commitment to excellence.

Edgeworx successfully executed VMware migrations, Active Directory consolidations, cyber security assessments, and Disaster Recovery reviews. Their team of skilled engineers planned and implemented the project, ensuring minimal disruption and maximum efficiency. They conducted a thorough cyber security assessment, identifying vulnerabilities and providing actionable recommendations to enhance our defenses against evolving threats. Additionally, their Disaster Recovery review identified gaps and implemented robust contingency plans.

Throughout the project, Edgeworx displayed technical prowess and attention to detail. Their customer service, responsiveness, and collaboration fostered a positive working relationship. Based on our experience, I confidently recommend Edgeworx to organizations seeking top-tier technology services.

David Boyle

IT Manager, Prince Edward County

Awards & Certifications

What Enterprise Managed IT Services Include

Security-first operations and advisory

IT Assessment

Prioritized IT clarity

Enterprise IT management starts with evidence. Edgeworx Solutions reviews your current environment, identifies gaps across infrastructure, service delivery, user access, backup, security posture, and vendor dependencies, then translates findings into prioritized recommendations.

This process helps leaders understand what needs attention now, what can be sequenced later, and how technology investments should support operational resiliency, compliance readiness, and long-term business objectives.

Security Management

Stronger access control

Security-first managed services focus on reducing risk through practical, user-aware controls. Edgeworx Solutions supports identity and access management, Microsoft 365 security best practices, configuration review, policy alignment, and zero trust planning where appropriate.

The goal is to improve posture without creating unnecessary friction for staff. Recommendations are documented clearly so internal teams and decision-makers can understand priorities, responsibilities, and next steps.

CIO and CISO Advisory

Executive IT oversight

Enterprise technology decisions need executive-level guidance, even when a full-time CIO or CISO is not practical. Edgeworx Solutions provides fractional advisory support that connects governance, risk, compliance, infrastructure, budgeting, and modernization planning.

Advisory programs can include Technology Maturity Assessments, CIS Critical Security Controls alignment, roadmap development, and recurring leadership discussions that help stakeholders make disciplined, accountable technology decisions.

Cloud and Infrastructure

Resilient infrastructure

Reliable operations depend on disciplined infrastructure and cloud management. Edgeworx Solutions helps modernize network infrastructure, review cloud environments, manage change, and align platform decisions with performance, security, vendor stability, and business continuity needs.

This support helps reduce complexity across fragmented systems and vendors, giving your team clearer ownership, better documentation, and a more structured approach to infrastructure improvement.

Backup and Recovery

Recovery readiness

Data protection is a core part of operational resilience. Edgeworx Solutions supports disaster recovery and backup planning with cloud-managed, encrypted backup options and restore processes designed around business continuity needs and applicable compliance expectations.

Rather than treating backup as a checkbox, the service helps define recovery priorities, validate responsibilities, and improve readiness so critical systems and data are managed with greater clarity.

Service Coordination

Accountable support

Enterprise users need responsive support without losing strategic direction. Edgeworx Solutions provides managed service coordination, multilingual IT helpdesk support, vendor alignment, escalation management, and accountable service expectations, including same-business-day response from 8 AM to 8 PM.

For new managed services clients, a 90-day opt-out and service credits for missed SLAs support a transparent, accountable relationship from the start.

Our Elite Partners

Managed IT Built Around Measurable Accountability

55+

Organizations Supported

14,710+

End Users Supported

98%

Average Client Retention Rate

Managed IT Aligned to Business Risk and Growth

Enterprise Managed IT Services should give your organization more than reactive support. Edgeworx Solutions approaches IT as a business operations function, connecting infrastructure, cybersecurity, compliance, user access, and data protection to measurable priorities.

Your engagement begins with practical discovery: current environment review, gap identification, risk-based prioritization, and recommendations that help solve the right problems in the right order. This creates clarity for leaders, internal IT teams, and stakeholders responsible for budgets, service quality, and governance.

The result is a managed services relationship built around strategic leadership and tactical execution, with transparent accountability and a long-term focus on secure modernization.

A Practical Operating Model for Enterprise IT

Complex organizations need managed IT support that strengthens daily operations while improving governance. Edgeworx Solutions helps you establish a clearer operating model for technology decisions, service management, security posture, and modernization planning.

Current-state reviews that clarify risk, dependencies, and operational gaps.
Security-first management across users, access, infrastructure, and data protection.
Fractional CIO and CISO guidance for executive oversight without full-time overhead.
Prioritized recommendations that connect IT investments to business outcomes.
Support for privacy, accessibility, and regulatory readiness where applicable.
Accountable response standards, including same-business-day response from 8 AM to 8 PM.

Clear Priorities for Secure Modernization

Enterprise environments often carry technical debt, aging infrastructure, unclear ownership, and vendor complexity. Edgeworx Solutions helps bring structure to that environment by acting as an extension of internal IT teams, not a disconnected ticket desk.

Service delivery can include infrastructure assessment, Microsoft 365 security best practice reviews, backup and recovery planning, cloud oversight, service management, and technology roadmap development. Each recommendation is designed to be understandable, actionable, and aligned to operational priorities.

With a collaborative model and fixed expectations, you gain clearer decisions, stronger resiliency, and technology management that supports long-term confidence.

Plan Your Managed IT Strategy

Gain a practical roadmap for secure, resilient IT operations

Explore Related Managed IT Services

Frequently Asked Questions

What is included in enterprise managed IT services for organizations like mine?

Enterprise managed IT services provide a security-first approach to managing your infrastructure, user access, data protection, and compliance needs. You receive:

Current environment reviews and gap identification
Ongoing cybersecurity management and risk reduction
Strategic leadership from fractional CIO/CISO advisors
Cloud-managed backup, disaster recovery, and rapid restore
Support for privacy, accessibility, and regulatory requirements

This model gives you clear priorities, practical guidance, and accountable service aligned with your business objectives.

How will enterprise managed IT services improve security and compliance?

Enterprise managed IT services help you close security gaps and meet compliance obligations by introducing proactive controls, regular risk assessments, and audit-ready processes. You benefit from:

Zero trust frameworks and user-focused cybersecurity
Ongoing monitoring and prioritized recommendations
Policies and procedures mapped to standards like HIPAA, PIPEDA, and AODA

This approach reduces operational risk and supports regulatory readiness across your organization.

What is the onboarding process for new managed IT clients?

Your engagement begins with a practical discovery phase: a current-state review, gap identification, and risk-based prioritization. You receive clear, evidence-based recommendations aligned to your business goals. This onboarding process ensures that technology investments solve the right problems in the right order and that any operational or compliance gaps are addressed from the outset.

How are pricing and response times structured for managed IT services?

Pricing is structured as a fixed, transparent monthly fee tailored to your organizations environment and needs. Service includes guaranteed same-business-day response between 8 AM and 8 PM, with service credits provided if response SLAs are missed. New managed services clients benefit from a 90-day opt-out period, ensuring your investment is low risk and fully accountable from day one.

What makes this approach to enterprise managed IT services different from typical providers?

This approach focuses on security-first management, strategic leadership, and measurable business outcomes, not just reactive support. You receive:

Fractional CIO/CISO advisory for executive oversight
Audit-ready compliance mapping and practical modernization planning
Canadian data-resident backup and recovery by default
A collaborative partnership that acts as an extension of your internal IT team

The emphasis is always on solving the right problems, reducing risk, and aligning IT with your long-term business strategy.