Incident Response Support and Digital Forensics

Structured response when every decision matters

Structured triage helps identify priorities and reduce operational disruption.

Forensic handling supports audit-ready records and defensible decisions.

Practical guidance helps coordinate containment, recovery, and communication.

Clear documentation supports privacy, legal, insurance, and leadership review.

Lessons learned help prioritize improvements across security, identity, and resilience.

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Trusted By

Trusted Guidance When Incidents Demand Focus

Practical response support for organizations that need clarity, evidence, and accountable next steps.

“Edgeworx Solutions performed an IT Infrastructure Assessment and long term strategy to enhance the organizational operation processes and update the technology to meet future business requirements.

At the end of the project, Edgeworx delivered a detailed report on their findings, with clear recommendations and priorities that produced for the Aga Khan Museum and the Ismaili Centre a highly methodical long-term strategy associated with our technology infrastructure.

We greatly recommend the Edgeworx services to other Museum Institutions that are looking to enhance their technology Infrastructure.”

Hussein Rajabali

Aga Khan Museum

I am writing to highly recommend Edgeworx Solutions based on the exceptional services they provided during the recent comprehensive upgrade of our infrastructure. As a Canadian technology services company, they demonstrated professionalism, expertise, and an unwavering commitment to excellence.

Edgeworx successfully executed VMware migrations, Active Directory consolidations, cyber security assessments, and Disaster Recovery reviews. Their team of skilled engineers planned and implemented the project, ensuring minimal disruption and maximum efficiency. They conducted a thorough cyber security assessment, identifying vulnerabilities and providing actionable recommendations to enhance our defenses against evolving threats. Additionally, their Disaster Recovery review identified gaps and implemented robust contingency plans.

Throughout the project, Edgeworx displayed technical prowess and attention to detail. Their customer service, responsiveness, and collaboration fostered a positive working relationship. Based on our experience, I confidently recommend Edgeworx to organizations seeking top-tier technology services.

David Boyle

IT Manager, Prince Edward County

“The Town of Espanola released an RFP to review the Town’s technology infrastructure from a design perspective, quality of service, adherence to market best practices and organizational structure as it related to IT. Edgeworx Solutions won the bid to undertake the assessment due to their experience and their methodical and comprehensive approach towards IT strategy development.

The Edgeworx assessment of the Town’s Information Technology environment was detailed and also provided 5-year technology investment recommendations for the long-term requirements of the Town of Espanola. Edgeworx’s professionalism and expertise made for an excellent working relationship.

I would like to thank the Edgeworx team for providing a comprehensive and articulate strategy that the Town of Espanola will be leaning on in the years to come. Well done team!”

Allan Hewitt

Chief Administrative Officer, Town of Espanola

“We found the Edgeworx team to be highly knowledgeable and experienced in Network Security. They follow a well thought out methodology to mitigate the risk of cyber security and greatly help our organization to meet our corporate regulators.”

Christopher Page

Laurus Investment Council

“During the spring of 2021, Edgeworx Solutions Inc performed an in-depth study of the McMichael Canadian Art Collection infrastructure environment to build a long-term technology strategy associated with McMichael’s technology purchases, operational processes and security requirements.

The assessment’s deliverable provided a highly comprehensive current environment review, clearly outlined gaps and prioritized recommendations for our long-term approach to maximize the value from our corporate technology investments.

The Edgeworx team are professional, experienced and certified; the McMichael team gained a tremendous amount of value throughout the assessment project.

The McMichael highly recommends the Edgeworx team for any organization looking for a 3rd party assessment of their IT infrastructure to build a long-term technology strategy.”

Lisa Pottie

McMichael Canadian Art Collection

Awards & Certifications

Incident Response Support Built for Accountability

Evidence-led response and recovery guidance

Incident Triage

Faster triage with context

Incident triage begins with a current environment review to understand what is known, what is uncertain, and which systems or users may be affected. Edgeworx Solutions helps your team categorize the incident, identify immediate risks, and prioritize next steps based on business impact.

This gives leadership a clearer view of operational exposure, response priorities, and the information needed to support timely decisions.

Forensic Preservation

Evidence preserved correctly

Digital forensics support helps preserve relevant evidence before it is altered, deleted, or overwritten. This may include logs, endpoint artifacts, cloud activity, account access records, email evidence, and system timelines, depending on the incident.

Documentation is structured to support internal review, insurance discussions, legal counsel, privacy obligations, and future remediation planning with clear records of what was collected and why.

Response Coordination

Clear decisions under pressure

During an incident, internal teams often need to coordinate IT, leadership, legal, communications, vendors, and insurers at the same time. Edgeworx Solutions provides practical response coordination so decisions are organized, documented, and aligned to risk.

This support helps reduce confusion, assign ownership, track action items, and keep recovery activity connected to business priorities rather than isolated technical tasks.

Containment Planning

Containment with less disruption

Containment planning focuses on reducing further exposure while limiting unnecessary disruption to critical operations. Recommendations may include isolating affected systems, reviewing account access, adjusting security policies, validating backups, and sequencing recovery steps.

The objective is to make measured decisions that protect systems, preserve evidence, and support continuity while avoiding rushed actions that can complicate analysis.

Incident Reporting

Audit-ready incident records

Clear incident documentation matters for executive reporting, privacy review, audit readiness, and post-incident accountability. Edgeworx Solutions helps organize incident timelines, observed indicators, actions taken, unresolved questions, and recommended improvements.

This creates a practical record that stakeholders can review after the event and use to guide governance, security investment, and regulatory conversations where applicable.

Readiness Improvement

Stronger readiness after review

Post-incident improvement turns findings into an outcome-driven plan. Edgeworx Solutions helps identify control gaps, rank remediation priorities, and align technology spending with business goals. This may include security-first managed services, identity improvements, backup readiness, or C-level advisory support.

The result is a practical roadmap that helps your organization improve resilience without chasing disconnected fixes.

Our Elite Partners

Measure Incident Readiness Before It Is Tested

55+

Organizations Supported

14,710+

End Users Supported

98%

Average Client Retention Rate

Respond With Clarity, Evidence, and Control

Security incidents require calm, structured decisions. Edgeworx Solutions supports your team with incident response guidance that starts by understanding the current environment, identifying what is affected, and prioritizing actions that reduce risk without creating unnecessary disruption.

Digital forensics support focuses on preserving relevant evidence, documenting activity, and helping leadership make informed decisions. The goal is not simply to restore systems, but to understand what happened, what data or services may be affected, and what needs to change next.

You receive clear recommendations and priorities that can support internal reporting, insurance conversations, regulatory obligations, and long-term technology strategy.

Practical Support Across the Incident Lifecycle

Incident response is most effective when roles, evidence, communications, and recovery steps are coordinated in the right order. Edgeworx Solutions helps you move from uncertainty to a practical action plan.

Assess the current environment and identify affected systems, users, and access points.
Prioritize containment steps that reduce exposure while supporting business continuity.
Preserve logs, files, device data, and other evidence using defensible handling practices.
Document findings, decisions, and timelines for leadership, legal, privacy, or insurance review.
Translate incident lessons into practical improvements across security controls, backups, identity, and governance.

Turn Incident Lessons Into Better Priorities

A resolved incident should lead to stronger operating discipline, not just closed tickets. Edgeworx Solutions helps your organization review root causes, security gaps, and response challenges so future investments are aligned to business risk.

Recommendations may include identity and access improvements, Microsoft 365 security posture changes, backup and disaster recovery planning, user awareness priorities, or governance updates. Each recommendation is positioned by urgency, business impact, and implementation effort.

This advisory approach helps internal IT, executives, and stakeholders solve the right problems in the right order while strengthening readiness for future events.

Review Your Incident Response Readiness

Identify gaps, preserve evidence, and prioritize next steps.

Related Security and Resilience Services

Frequently Asked Questions

What does incident response support and digital forensics include for my organization?

You receive structured guidance to assess your current environment, identify affected systems, prioritize containment, and preserve critical evidence. Incident response support and digital forensics also ensure audit-ready documentation for legal, privacy, insurance, or leadership review. The service is tailored to your sectors regulatory landscape and operational needs, helping you make defensible decisions and translate lessons learned into practical improvements.

How can incident response support and digital forensics benefit my business after a security incident?

This service minimizes operational disruption and supports rapid, clear decision-making during high-pressure events. You benefit from:

Expert triage and containment that limits risk exposure
Defensible evidence handling for regulatory or legal needs
Clear reporting for insurance and leadership
Actionable recommendations to strengthen your long-term security posture

What is the typical process for responding to an IT security incident?

The process starts with a rapid current-state assessment to determine what systems and data are affected. Next, prioritized containment steps are taken to reduce business risk while maintaining continuity. Forensic evidence is preserved and documented, findings are shared with your leadership, and practical next steps are recommended to support compliance and future resilience.

How quickly can I get support, and what are the costs involved?

Support is available with guaranteed same-business-day response (8 AM, 8 PM), and service credits apply if published SLAs are missed. Pricing depends on the scope and urgency of your incident, but you can expect transparent, fixed-rate options for assessments and response activities. Every engagement includes clear deliverables and audit-ready documentation, with commercial flexibility to match your organizations needs.

How is your incident response support different from other providers?

You benefit from a security-first approach that goes beyond reactive fixes to deliver measurable business outcomes. The service is designed for organizations facing complex regulatory and operational challenges, providing:

Practical, audit-ready recommendations
Proven expertise in privacy, accessibility, and business systems integration
Outcome-driven plans that align technology investments with your business goals
Transparent communication and a partnership model as an extension of your internal IT team