Managed Security Operations

Security operations built around risk, governance, and response.

Reduce alert fatigue with prioritized security monitoring tied to operational risk and response planning.

Close identity gaps with access reviews, MFA alignment, and zero trust controls mapped to your environment.

Strengthen governance with CIS Controls and Technology Maturity Assessments that support audit-ready planning.

Improve response confidence with documented escalation paths, incident workflows, and clear accountability.

Support continuity with encrypted, Canadian data-resident backup and rapid restore planning for critical systems.

Request a Quote for our Managed Security Operations

Trusted By

What Clients Value in a Trusted Security Partner

Practical guidance, accountable support, and recommendations you can act on.

I am writing to highly recommend Edgeworx Solutions based on the exceptional services they provided during the recent comprehensive upgrade of our infrastructure. As a Canadian technology services company, they demonstrated professionalism, expertise, and an unwavering commitment to excellence.

Edgeworx successfully executed VMware migrations, Active Directory consolidations, cyber security assessments, and Disaster Recovery reviews. Their team of skilled engineers planned and implemented the project, ensuring minimal disruption and maximum efficiency. They conducted a thorough cyber security assessment, identifying vulnerabilities and providing actionable recommendations to enhance our defenses against evolving threats. Additionally, their Disaster Recovery review identified gaps and implemented robust contingency plans.

Throughout the project, Edgeworx displayed technical prowess and attention to detail. Their customer service, responsiveness, and collaboration fostered a positive working relationship. Based on our experience, I confidently recommend Edgeworx to organizations seeking top-tier technology services.

David Boyle

IT Manager, Prince Edward County

“During the spring of 2021, Edgeworx Solutions Inc performed an in-depth study of the McMichael Canadian Art Collection infrastructure environment to build a long-term technology strategy associated with McMichael’s technology purchases, operational processes and security requirements.

The assessment’s deliverable provided a highly comprehensive current environment review, clearly outlined gaps and prioritized recommendations for our long-term approach to maximize the value from our corporate technology investments.

The Edgeworx team are professional, experienced and certified; the McMichael team gained a tremendous amount of value throughout the assessment project.

The McMichael highly recommends the Edgeworx team for any organization looking for a 3rd party assessment of their IT infrastructure to build a long-term technology strategy.”

Lisa Pottie

McMichael Canadian Art Collection

“Edgeworx Solutions performed an IT Infrastructure Assessment and long term strategy to enhance the organizational operation processes and update the technology to meet future business requirements.

At the end of the project, Edgeworx delivered a detailed report on their findings, with clear recommendations and priorities that produced for the Aga Khan Museum and the Ismaili Centre a highly methodical long-term strategy associated with our technology infrastructure.

We greatly recommend the Edgeworx services to other Museum Institutions that are looking to enhance their technology Infrastructure.”

Hussein Rajabali

Aga Khan Museum

“We found the Edgeworx team to be highly knowledgeable and experienced in Network Security. They follow a well thought out methodology to mitigate the risk of cyber security and greatly help our organization to meet our corporate regulators.”

Christopher Page

Laurus Investment Council

“The Town of Espanola released an RFP to review the Town’s technology infrastructure from a design perspective, quality of service, adherence to market best practices and organizational structure as it related to IT. Edgeworx Solutions won the bid to undertake the assessment due to their experience and their methodical and comprehensive approach towards IT strategy development.

The Edgeworx assessment of the Town’s Information Technology environment was detailed and also provided 5-year technology investment recommendations for the long-term requirements of the Town of Espanola. Edgeworx’s professionalism and expertise made for an excellent working relationship.

I would like to thank the Edgeworx team for providing a comprehensive and articulate strategy that the Town of Espanola will be leaning on in the years to come. Well done team!”

Allan Hewitt

Chief Administrative Officer, Town of Espanola

Awards & Certifications

Managed Security Operations Built Around Measurable Risk Reduction

Practical protection, governance, and response

Security Monitoring

Monitor security events with business context, clear escalation paths, and prioritized actions that help internal teams focus on real operational risk.

Identity Access Reviews

Review users, roles, MFA, and privileged access to reduce unnecessary exposure and strengthen control over critical systems and data.

Zero Trust Planning

Plan practical zero trust controls around users, devices, applications, and data, with recommendations matched to your current maturity.

M365 Security Review

Assess Microsoft 365 security settings, governance gaps, and user risks, then receive prioritized recommendations for safer cloud operations.

Control Assessments

Use CIS Critical Security Controls and maturity assessments to identify gaps, rank priorities, and guide measurable security improvement.

Incident Readiness

Define incident workflows, escalation steps, communication needs, and recovery actions so response is coordinated when issues occur.

Compliance Alignment

Align security operations with privacy, accessibility, and sector requirements through practical policies and audit-ready procedures.

Backup and Recovery

Protect business continuity with encrypted, cloud-managed backup, Canadian data residency, and restore planning for critical workloads.

CIO and CISO Advisory

Access fractional CIO and CISO guidance for security roadmaps, investment planning, governance reviews, and executive-level oversight.

Our Elite Partners

Security Operations Measured by Clarity, Control, and Response

55+

Organizations Supported

14,710+

End Users Supported

98%

Average Client Retention Rate

Turn Security Signals Into Operational Priorities

Managed Security Operations should do more than watch for alerts. It should help you understand where risk is increasing, which controls need attention, and what should be addressed first.

Edgeworx Solutions takes a security-first managed services approach that connects day-to-day monitoring with governance, identity, compliance, and operational resilience. The result is a practical operating model for organizations that need stronger protection without adding unnecessary complexity.

You gain transparent recommendations, documented priorities, and ongoing guidance from a trusted advisor that can work as an extension of internal IT teams.

Security Controls That Support Better Decisions

Effective security operations depend on the quality of the controls behind them. Edgeworx Solutions helps you assess the current environment, identify gaps, and prioritize improvements that reduce operational risk.

Security monitoring aligned to business impact and escalation needs
Identity and access management reviews to reduce unnecessary exposure
Zero trust planning that fits your users, systems, and compliance requirements
M365 security best practices assessments for stronger cloud governance
CIS Critical Security Controls and maturity assessments for structured planning
Incident response workflows that clarify ownership, communication, and next steps

Security Oversight Without Adding Internal Burden

Many organizations face growing security, privacy, and compliance expectations without dedicated internal capacity. Managed Security Operations gives you access to strategic oversight and practical execution support in one accountable service model.

Edgeworx Solutions helps translate technical findings into clear business recommendations, including policy improvements, control priorities, investment planning, and response readiness. This is especially valuable for organizations operating in regulated or resource-constrained environments.

Instead of treating security as a disconnected toolset, you gain a governed program that supports resilience, user productivity, and long-term technology strategy.

Plan Your Security Operations Review

Gain a clearer view of risk, response, and priorities.

Governance, Reporting, and Clear Accountability

Security operations are most effective when they are measurable, reviewable, and connected to leadership priorities. Edgeworx Solutions supports structured reporting, regular service reviews, and prioritized recommendations that help leaders understand progress and make informed technology investment decisions.

For organizations that need executive-level guidance, fractional CIO and CISO advisory can align security operations with risk tolerance, compliance obligations, and budget planning. This creates a clearer path from current environment review to action, accountability, and continuous improvement.

Related Security and IT Services

Frequently Asked Questions

What does managed security operations include for organizations like mine?

Managed security operations covers proactive monitoring, identity and access reviews, incident response workflows, and regular risk assessments tailored to your environment. You receive prioritized recommendations, audit-ready CIS Controls analysis, and support for cloud, on-premises, and hybrid systems. This service is designed to reduce alert fatigue while improving governance, operational resilience, and regulatory compliance.

What business outcomes can I expect from managed security operations?

You can expect measurable risk reduction, improved response times, and greater confidence in your security posture. Typical outcomes include:

Clear visibility into operational risks and escalating threats
Reduced impact and duration of security incidents
Audit-ready documentation for compliance and privacy standards like AODA, HIPAA, and PIPEDA
Better alignment of security controls with your business priorities

How do you assess and prioritize security gaps during onboarding?

Your current environment is reviewed through a structured assessment, identifying gaps in controls, identity management, and incident readiness. Each finding is prioritized based on operational risk and business impact, resulting in a practical roadmap for remediation. You receive actionable recommendations and a plan focused on solving the right problems in the right order.

How is managed security operations priced and how quickly can it be implemented?

Pricing is based on the scale of your environment, required monitoring scope, and specific regulatory needs. Flexible, fixed-price options are available, including a 90-day opt-out for new managed services clients. Most organizations can expect an initial assessment and onboarding to be completed within four to six weeks, with ongoing service adjustments to fit changing requirements.

What sets your managed security operations apart from other providers?

You benefit from a security-first approach that goes beyond monitoring to deliver practical, audit-ready recommendations and executive-level advisory support. The service provides:

Same-business-day response with service credits for missed SLAs
Fractional CIO/CISO guidance and technology maturity assessments
Proven experience supporting highly regulated sectors and public entities
A collaborative, transparent partnership focused on your long-term success