Co-Managed IT Services

Strategic IT depth without adding full-time overhead.

Close internal capacity gaps with same-business-day response from 8 AM to 8 PM.

Reduce fragmented vendor work with one accountable partner for planning, support, and reporting.

Improve security oversight with CIS-aligned assessments and prioritized remediation guidance.

Support compliance needs with audit-ready recommendations for privacy, access, and resilience.

Protect continuity with managed backup, restore reporting, encryption, and Canadian data residency.

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Trusted By

Trusted IT Guidance for Complex Operations

Practical planning, clear communication, and support that strengthens internal teams.

“The Town of Espanola released an RFP to review the Town’s technology infrastructure from a design perspective, quality of service, adherence to market best practices and organizational structure as it related to IT. Edgeworx Solutions won the bid to undertake the assessment due to their experience and their methodical and comprehensive approach towards IT strategy development.

The Edgeworx assessment of the Town’s Information Technology environment was detailed and also provided 5-year technology investment recommendations for the long-term requirements of the Town of Espanola. Edgeworx’s professionalism and expertise made for an excellent working relationship.

I would like to thank the Edgeworx team for providing a comprehensive and articulate strategy that the Town of Espanola will be leaning on in the years to come. Well done team!”

Allan Hewitt

Chief Administrative Officer, Town of Espanola

“During the spring of 2021, Edgeworx Solutions Inc performed an in-depth study of the McMichael Canadian Art Collection infrastructure environment to build a long-term technology strategy associated with McMichael’s technology purchases, operational processes and security requirements.

The assessment’s deliverable provided a highly comprehensive current environment review, clearly outlined gaps and prioritized recommendations for our long-term approach to maximize the value from our corporate technology investments.

The Edgeworx team are professional, experienced and certified; the McMichael team gained a tremendous amount of value throughout the assessment project.

The McMichael highly recommends the Edgeworx team for any organization looking for a 3rd party assessment of their IT infrastructure to build a long-term technology strategy.”

Lisa Pottie

McMichael Canadian Art Collection

“Edgeworx Solutions performed an IT Infrastructure Assessment and long term strategy to enhance the organizational operation processes and update the technology to meet future business requirements.

At the end of the project, Edgeworx delivered a detailed report on their findings, with clear recommendations and priorities that produced for the Aga Khan Museum and the Ismaili Centre a highly methodical long-term strategy associated with our technology infrastructure.

We greatly recommend the Edgeworx services to other Museum Institutions that are looking to enhance their technology Infrastructure.”

Hussein Rajabali

Aga Khan Museum

“We found the Edgeworx team to be highly knowledgeable and experienced in Network Security. They follow a well thought out methodology to mitigate the risk of cyber security and greatly help our organization to meet our corporate regulators.”

Christopher Page

Laurus Investment Council

I am writing to highly recommend Edgeworx Solutions based on the exceptional services they provided during the recent comprehensive upgrade of our infrastructure. As a Canadian technology services company, they demonstrated professionalism, expertise, and an unwavering commitment to excellence.

Edgeworx successfully executed VMware migrations, Active Directory consolidations, cyber security assessments, and Disaster Recovery reviews. Their team of skilled engineers planned and implemented the project, ensuring minimal disruption and maximum efficiency. They conducted a thorough cyber security assessment, identifying vulnerabilities and providing actionable recommendations to enhance our defenses against evolving threats. Additionally, their Disaster Recovery review identified gaps and implemented robust contingency plans.

Throughout the project, Edgeworx displayed technical prowess and attention to detail. Their customer service, responsiveness, and collaboration fostered a positive working relationship. Based on our experience, I confidently recommend Edgeworx to organizations seeking top-tier technology services.

David Boyle

IT Manager, Prince Edward County

Awards & Certifications

Co-Managed IT Services Built Around Your Team

Shared support with clear accountability

IT Assessment

Clarity Before Action

Co-managed IT begins with a clear assessment of your current operating model, not a generic support package. Edgeworx Solutions reviews infrastructure, access controls, support workflows, vendor dependencies, backup practices, and governance gaps to identify where your internal team needs the most leverage.

You receive detailed findings and prioritized recommendations that help leadership make informed decisions, plan investment, and reduce operational risk.

Team Escalation

Capacity Without Disruption

Your internal IT team remains in control while gaining reliable escalation for complex issues, projects, and recurring operational challenges. Support can include infrastructure troubleshooting, cloud administration, user access reviews, endpoint concerns, and vendor coordination where additional expertise is required.

This gives your team added capacity without losing internal knowledge, business context, or accountability for day-to-day technology operations.

Security Oversight

Risk Reduction First

Security-first co-management helps your organization strengthen protection around users, systems, and data. Edgeworx Solutions supports practical improvements such as identity and access management, zero trust planning, security policy alignment, and CIS Critical Security Controls based assessment work.

The focus is not fear or complexity. It is measurable risk reduction, clearer ownership, and remediation steps your team can act on.

CIO/CISO Advisory

Executive-Level Guidance

Technology decisions affect budgets, compliance, operations, and long-term resilience. Through fractional CIO and CISO-style advisory, your leadership team receives structured guidance for governance, planning, security posture, privacy obligations, and technology maturity.

This support helps turn competing IT priorities into a practical roadmap, with recommendations that can be explained to executives, boards, auditors, and operational leaders.

Backup and Recovery

Continuity You Can Prove

Co-managed services can strengthen your continuity planning by aligning backup, disaster recovery, monitoring, and reporting with business needs. Edgeworx Solutions supports cloud-managed, encrypted backup and rapid restore services, including Canadian data residency where required.

Your organization gains clearer recovery expectations, better reporting, and proof points that support operational resilience and compliance conversations.

SLA Governance

Accountable Service Model

Shared IT delivery works best when expectations are clear. Edgeworx Solutions supports co-managed relationships with defined roles, service expectations, reporting rhythms, and practical communication. New managed services clients benefit from same-business-day response from 8 AM to 8 PM, service credits for missed SLAs, and a 90-day opt-out.

This creates a partnership model built on transparency, accountability, and measurable value.

Our Elite Partners

Measured Support for Stronger IT Operations

55+

Businesses Trust

Vendor Of Record Awards

98%

Client Retention Rate

Extend Your IT Team With Strategic Depth

Co-managed IT gives your internal team the strategic support, escalation depth, and operational structure needed to handle growing technology demands without replacing the people who already understand your organization.

Edgeworx Solutions starts with diagnosis before recommendation. Your environment is assessed for support gaps, security exposure, user access risks, infrastructure priorities, and business continuity needs. From there, you receive detailed findings, prioritized recommendations, and a practical plan that supports day-to-day operations and long-term technology decisions.

The result is a stronger operating model: clearer accountability, better use of internal resources, measurable risk reduction, and guidance that helps you solve the right problems in the right order.

Support Where Your Team Needs It Most

Co-managed IT should reduce complexity, not add another layer of disconnected activity. Your team receives practical support across the areas where internal resources are most often stretched.

Structured escalation for issues that require deeper technical or strategic review.
Security-first oversight for identity, access, infrastructure, and data protection.
Technology maturity assessments with clear gaps, risks, and next steps.
Governance support for budgeting, vendor decisions, change planning, and reporting.
Business continuity planning supported by backup, recovery, and resilience reviews.

This model gives your organization more capacity while preserving internal control, institutional knowledge, and decision authority.

Build Accountability Into Shared IT Operations

When IT responsibilities are shared, accountability matters. Co-managed IT services from Edgeworx Solutions are designed around clear roles, practical reporting, and business-aligned decision making.

Your internal team keeps ownership of the environment while gaining access to technical expertise and business insight across cybersecurity, infrastructure, cloud, data protection, privacy, and compliance. Support is structured to improve visibility, reduce unresolved risk, and create a long-term technology strategy that leadership can understand and act on.

For public sector, healthcare, financial services, retail, and mid-market organizations, this approach helps align technology initiatives with operational stability, regulatory expectations, and future growth.

Strengthen Your Internal IT Team

Gain a practical roadmap for stronger support, security, and governance.

Explore Related IT Services

Frequently Asked Questions

What is included in co-managed IT services and how does it support my internal team?

Co-managed IT services provide your internal IT staff with strategic guidance, escalation support, and operational structure without replacing your existing team. You gain access to specialized expertise in cybersecurity, compliance, infrastructure, backup, and technology planning. This approach helps you address skills gaps, manage complex projects, and improve service reliability while keeping your team in control of day-to-day operations.

What measurable outcomes can I expect from co-managed IT services?

With co-managed IT services, you can expect:

Reduced downtime and faster issue resolution through structured escalation
Improved security posture with CIS-aligned assessments and prioritized remediation
Clearer IT governance and more effective technology investment planning
Better compliance with privacy and accessibility standards, supported by audit-ready reporting
Stronger business continuity through managed backup, rapid restore, and Canadian data residency

How does the co-managed IT services process start and what can I expect during onboarding?

The process starts with a thorough assessment of your current environment, identifying support gaps, security exposures, and operational risks. You receive detailed findings and prioritized recommendations, creating a roadmap tailored to your business objectives. Onboarding includes setting clear roles, escalation paths, and reporting procedures so your team knows exactly how and when to engage for support or strategic input.

How are co-managed IT services priced and what is the typical commitment?

Co-managed IT services are typically offered on a fixed monthly fee based on your organizations size, complexity, and specific requirements. There is a 90-day opt-out period for new managed services clients, ensuring you can assess fit and value without long-term risk. Same-business-day response and service credits for missed SLAs provide accountability and predictability for your budget and support needs.

What makes this approach to co-managed IT services different from other providers?

This co-managed IT services model is security-first, emphasizing audit-ready guidance, measurable business outcomes, and long-term technology strategy. You benefit from executive-level oversight, Canadian data residency for backup, and tailored recommendations that solve the right problems in the right order. The focus is on partnership, clear accountability, and practical support for complex regulatory and operational environments, not just device management or reactive help desk support.