Application Managed Services

Secure, accountable care for critical applications.

Reduce fragmented app ownership with managed oversight backed by same-business-day ticket acknowledgement.

Address security gaps with access reviews, governance, and practical controls aligned to business risk.

Improve application reliability through monitoring, maintenance planning, and accountable vendor coordination.

Support compliance pressure with audit-ready documentation mapped to operational and privacy requirements.

Modernize without excess overhead using strategic guidance from experienced technical and business leaders.

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Trusted By

Trusted Guidance for Business-Critical Applications

Practical application management built around risk, reliability, and long-term value.

“During the spring of 2021, Edgeworx Solutions Inc performed an in-depth study of the McMichael Canadian Art Collection infrastructure environment to build a long-term technology strategy associated with McMichael’s technology purchases, operational processes and security requirements.

The assessment’s deliverable provided a highly comprehensive current environment review, clearly outlined gaps and prioritized recommendations for our long-term approach to maximize the value from our corporate technology investments.

The Edgeworx team are professional, experienced and certified; the McMichael team gained a tremendous amount of value throughout the assessment project.

The McMichael highly recommends the Edgeworx team for any organization looking for a 3rd party assessment of their IT infrastructure to build a long-term technology strategy.”

Lisa Pottie

McMichael Canadian Art Collection

“Edgeworx Solutions performed an IT Infrastructure Assessment and long term strategy to enhance the organizational operation processes and update the technology to meet future business requirements.

At the end of the project, Edgeworx delivered a detailed report on their findings, with clear recommendations and priorities that produced for the Aga Khan Museum and the Ismaili Centre a highly methodical long-term strategy associated with our technology infrastructure.

We greatly recommend the Edgeworx services to other Museum Institutions that are looking to enhance their technology Infrastructure.”

Hussein Rajabali

Aga Khan Museum

I am writing to highly recommend Edgeworx Solutions based on the exceptional services they provided during the recent comprehensive upgrade of our infrastructure. As a Canadian technology services company, they demonstrated professionalism, expertise, and an unwavering commitment to excellence.

Edgeworx successfully executed VMware migrations, Active Directory consolidations, cyber security assessments, and Disaster Recovery reviews. Their team of skilled engineers planned and implemented the project, ensuring minimal disruption and maximum efficiency. They conducted a thorough cyber security assessment, identifying vulnerabilities and providing actionable recommendations to enhance our defenses against evolving threats. Additionally, their Disaster Recovery review identified gaps and implemented robust contingency plans.

Throughout the project, Edgeworx displayed technical prowess and attention to detail. Their customer service, responsiveness, and collaboration fostered a positive working relationship. Based on our experience, I confidently recommend Edgeworx to organizations seeking top-tier technology services.

David Boyle

IT Manager, Prince Edward County

“The Town of Espanola released an RFP to review the Town’s technology infrastructure from a design perspective, quality of service, adherence to market best practices and organizational structure as it related to IT. Edgeworx Solutions won the bid to undertake the assessment due to their experience and their methodical and comprehensive approach towards IT strategy development.

The Edgeworx assessment of the Town’s Information Technology environment was detailed and also provided 5-year technology investment recommendations for the long-term requirements of the Town of Espanola. Edgeworx’s professionalism and expertise made for an excellent working relationship.

I would like to thank the Edgeworx team for providing a comprehensive and articulate strategy that the Town of Espanola will be leaning on in the years to come. Well done team!”

Allan Hewitt

Chief Administrative Officer, Town of Espanola

“We found the Edgeworx team to be highly knowledgeable and experienced in Network Security. They follow a well thought out methodology to mitigate the risk of cyber security and greatly help our organization to meet our corporate regulators.”

Christopher Page

Laurus Investment Council

Awards & Certifications

Application Managed Services Built for Control and Resilience

Secure operations and accountable improvement

App Operations

Clear operational ownership

Application operations are managed with defined ownership, documented workflows, and practical service oversight. Edgeworx Solutions helps track application availability, recurring incidents, service requests, and escalation paths so your team can see what is working and what needs attention.

This structure reduces ambiguity across internal teams, vendors, and users. You gain clearer accountability, better issue prioritization, and reporting that supports operational decisions rather than leaving business-critical applications dependent on informal processes.

Access Governance

Controlled user access

User access is reviewed through a security-first lens, with attention to roles, permissions, onboarding, offboarding, and privileged accounts. The goal is to reduce unnecessary access while keeping employees productive and applications usable.

Edgeworx Solutions aligns access practices with identity management principles and practical zero trust thinking. Your organization receives clearer controls, better visibility into who can access sensitive systems, and a stronger foundation for privacy, compliance, and audit readiness.

Change Management

Safer application changes

Application changes can create operational disruption when updates, integrations, and vendor releases are not planned carefully. Edgeworx Solutions supports structured change planning, release coordination, impact review, and communication so changes are tied to business priorities.

This helps reduce avoidable downtime, unclear responsibilities, and rushed decisions. Your team gains a practical process for managing application improvements, resolving dependencies, and keeping stakeholders informed before, during, and after important changes.

Vendor Coordination

Accountable vendor support

Many organizations rely on multiple software vendors, consultants, and internal stakeholders to keep applications running. Edgeworx Solutions helps coordinate those relationships, clarify responsibilities, track open items, and bring technical and business context to vendor conversations.

This reduces the burden on internal teams and helps prevent issues from being passed between parties. Your organization gains a trusted advisor who can assess vendor responses, prioritize next steps, and support decisions with transparent, actionable guidance.

Integration Support

Reliable system connections

Applications rarely operate in isolation. Edgeworx Solutions reviews integrations, data flows, dependencies, and workflow requirements to help reduce operational friction and support reliable information exchange between systems.

This work is especially important when legacy systems, cloud applications, customer platforms, finance tools, or regulated data are involved. Your organization gains a clearer view of where integrations create risk, where modernization may be needed, and how improvements can support resilience and efficiency.

Reporting

Audit-ready visibility

Application management should give leadership visibility, not just technical updates. Edgeworx Solutions provides reporting that connects incidents, risks, access concerns, vendor activity, and improvement opportunities to business impact.

Documentation is written in clear, audit-ready language so it can support governance, budgeting, privacy reviews, and continuity planning. Your team gains better evidence for decisions, stronger institutional knowledge, and a more accountable path for application performance and modernization.

Our Elite Partners

Measured Application Support for Better Decisions

55+

Businesses Trust IT Services

Vendor Of Record Awards

98%

Average Client Retention Rate

Operate Critical Applications With Clear Accountability

Application Managed Services from Edgeworx Solutions gives your organization a structured way to operate, secure, and improve the applications that support daily work. Instead of treating issues as isolated tickets, the service connects application performance, user access, integrations, vendor activity, and change control to business outcomes.

Your environment is reviewed through a security-first lens, with practical recommendations that help reduce operational risk and improve accountability. This is especially valuable when applications support regulated workflows, sensitive data, public service delivery, finance, healthcare, retail operations, or internal business systems.

The result is clearer ownership, stronger governance, and a managed path for application reliability, modernization, and long-term value.

Managed Processes That Reduce Application Risk

Effective application management requires more than routine support. Your organization needs disciplined processes that protect service continuity, manage change, and keep applications aligned with operational needs.

Application health monitoring focused on performance, availability, and recurring risk patterns.
User access reviews that support security-first identity and access management practices.
Vendor coordination to reduce finger-pointing and improve accountability across support teams.
Change planning that helps minimize disruption during updates, integrations, and upgrades.
Operational reporting that gives leadership clearer insight into priorities and recurring issues.
Documentation that supports audit readiness, knowledge transfer, and business continuity planning.

Align Application Support With Business Priorities

Edgeworx Solutions approaches application management as a long-term business capability, not a short-term support arrangement. Your applications are assessed in context: who uses them, what data they process, what regulations may apply, and how they connect to other systems.

This practical view helps solve the right problems in the right order. Priorities can include stabilizing legacy applications, improving access controls, planning integrations, supporting cloud transitions, and preparing for audits or vendor reviews.

With technical expertise and business insight, your team gains a trusted advisor for application operations, modernization decisions, and measurable service improvement over time.

Discuss Your Application Environment

Get clearer ownership, safer change, and measurable application performance.

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Frequently Asked Questions

What does application managed services include for my organization?

Application managed services provide structured oversight for your critical business applications, including proactive monitoring, user access management, vendor coordination, change control, and operational reporting. This approach ensures your applications remain reliable, secure, and aligned with compliance requirements. You benefit from same-business-day ticket acknowledgement, transparent governance, and audit-ready documentation tailored to your regulatory landscape.

How will application managed services improve reliability and reduce risk?

You gain measurable improvements in application reliability and risk reduction through:

Continuous performance and health monitoring
Regular access reviews and strong identity controls
Coordinated vendor management to avoid finger-pointing
Change planning that minimizes disruption
Actionable reporting to inform leadership decisions

This helps you avoid outages, address security gaps, and meet regulatory standards with confidence.

What is the process for transitioning to managed application oversight?

The transition begins with a structured assessment of your current application environment, including operational needs, risk profile, and compliance obligations. You receive a tailored plan outlining required steps, ownership roles, and success metrics. Ongoing support includes regular reviews, transparent reporting, and clear escalation paths to ensure your applications continue to support business objectives.

How are application managed services priced and what is the typical onboarding timeline?

Pricing is based on the size, complexity, and regulatory requirements of your application environment, with commercial flexibility and fixed-price options available. Most organizations complete onboarding within 4 to 8 weeks, depending on the number of applications and integration needs. A 90-day opt-out is available for new managed services clients, providing added confidence as you get started.

What makes this application managed services approach different from other providers?

You receive security-first management, strategic leadership, and practical modernization grounded in your sector’s operational and compliance realities. The service goes beyond routine support by offering:

Audit-ready documentation for regulatory audits
Business-aligned application governance, not just technical fixes
Guaranteed same-business-day response during support hours
Support from advisors with deep experience in public sector, healthcare, finance, and regulated industries

This approach is focused on long-term value and accountable partnership, not just ticket resolution.