About Edgeworx Solutions

A security-first managed services and advisory partner helping organizations solve the right problems in the right order.

OUR CORE VALUES

How We Operate: Driven by Values, Focused on Outcomes

Our core values dictate how we operate, how we secure critical infrastructure, and how we deliver Return on Investment (ROI). We align our practice around four pillars:

Collaboration over Silos: One unified team across strategy, delivery, and partners, giving you direct access to our collective technical expertise rather than isolated opinions or solutions.

Security & Privacy First: Objective, vendor-neutral industry best practices built for regulated industries where compliance, data sovereignty, and security-first principles are non-negotiable.

Earned Trust: We build trust through transparency, rigorous operational standards, and repeatable, high-impact results that deliver measurable business value.

End-to-End Agility: Strategic and operational flexibility that empowers you to adapt to regulatory shifts, innovate safely, and transform with total confidence.

OUR PEOPLE

Hundreds of Years of Collective Expertise

Our real value is the depth of our team. Colin Hales, co-founder and COO, brings the business lens. John McCarriker, co-founder, spent more than 20 years in senior roles at Bell Canada. Paul Pagani, our CISO and vCISO, is a CISSP with over 30 years in cybersecurity. Alan McFarland, CTO, brings three decades across workplace technology and accessibility.

Behind them stands a blend of vCIO and vCISO leaders, data privacy and AODA experts, network, infrastructure, cybersecurity and IAM specialists, cloud and Microsoft 365 resources, and field technicians. One team, centered on your problem.

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Owning Our Destiny: How Edgeworx Began

Edgeworx® started years before it had a name. Colin and John met at Syndesis, a Toronto-based, VC-backed telecom software company doing genuinely interesting work with major telcos around the world. In 2007, Syndesis was acquired by Subex for $165 million USD, and the company shifted overnight from nimble and VC-backed to the pressures of a large public organization.

After a few years, the two of us decided to build something of our own. We were not going to do all the work and let someone else benefit. So Edgeworx® was founded in 2011, with a clear intent to do things differently: be strategic, build long-standing relationships, and drive returns for customers and shareholders.

Our first wins came naturally in telecom. As customers brought us problems, our work evolved organically from network and WAN optimization into cybersecurity, and into new sectors we had not planned to serve.

Proof in the Numbers, Not the Adjectives

2011

The year we were founded, now 15 years serving clients

98%
Average client retention across our engagements
14,710+
End users supported across the organizations we serve

How We Work and What Sets Us Apart

Our philosophy is simple: clients first. We are accountable, responsive, and tailored to the outcomes our customers want, and we aim to be easy to work with at the lowest total cost of ownership.

What makes us different is how we operate. We work top-down, offering strategic leadership through a virtual C-suite that gives organizations the guidance of a CIO or CISO without the full-time cost.

We also work bottom-up, delivering tactical execution across cybersecurity, data protection, infrastructure, and cloud. That means clients do not have to stitch together multiple vendors. They get what they need from one accountable, trusted advisor.

Our credibility shows in our work, including three Vendor of Record awards with the Province of Ontario covering more than 1,100 provincial entities.

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Meet Edgeworx Solutions Team

Colin Hales

Chief Operating Officer COO

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John McKerracher

President

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Cassandra Smith

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Peter Fortune

Jim Pine

Barry Hohol

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Paul Hutton

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Mike Moussavi

Fabian Wills

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Jac-lyn

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Guy Netaneli

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Alan

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Ken

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Let's Talk About Where You Want to Go

Start a conversation about where you are today and where you want to be. Ask us about a Security Framework (CIS 18) Assessment or our Smart Answering pilot.

Let’s Talk